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I love the ambiance and team here at the BHH. They are so incredibly accommodating and friendly, and I love how "local" it feels in the area. The food and drinks are fantastic as well--the dark chocolate cheesecake is heavenly!! I've literally never had a bad time here and that's why it's one of my favorite spots to go to for good food and great company. The rooms are really unique and the art is all from locally sourced galleries. I can't say enough great things!
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I don’t like to leave a negative review but this hotel needs to do better. We stayed one night and it was supposed to be a treat before taking a long haul flight home. Room - Not clean, dust and half eaten cookie down the side of the bed. A water bottle left from previous guest. The morning we were due to check out there was no hot water for a shower, poor communication on this issue by reception. Then we got a call from reception to say that a security maintenance person was due to visit our room during our stay which could have waited for after check out. We got fed up waiting for updates and decided to endure cold showers, so luckily we missed the visit but this was not okay given the situation. Front desk was very unapologetic about the lack of hot water and did not offer any kind of compensation, we had to ask for it. The service was not good enough for the pricing. Hotels should be warm and welcoming, nobody assisted with our bags or held the doors for us, some very small things go along way in the service industry. The individual at the front desk made us feel like he didn’t care and it wasn’t his problem that there was no hot water, no apologies, no empathy, no offer for a later check out, he did not demonstrate any initiative to solve the problem or help us in anyway. Such a let down because it’s a charming building in a great location and has potential to be a great little spot.
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Great location and comfortable bed, however the hotel is more akin to staying in a friend’s/family’s spare room. The rooms are nicely decorated however they are basic in terms of amenity/offering - more of a bar/restaurant, with rooms. The staff are nice but not very attentive. We had some issues with the bathroom, which no one attempted to take care of, even after reporting both issues twice.
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This place was beyond perfect on all levels. We will definitely be back. Staff are very friendly and helpful, the rooms so cozy and clean, and the location is spot on. WE LOVE BOSTON❣️❣️❣️
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Didn’t stay here so I cannot comment on the rooms but the rooftop service was everything!!! Misty was amazing and made sure we had food and drinks asap. I’m from the south so loved her southern vibe. She was so special and made everything amazing here